Privacy Policy

At Fixora Service, we value the trust you place in us. Your privacy is important to us, and we are committed to protecting the personal information provided by customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect information when you use our website or request our home appliance repair services.

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01. Information We Collect

Depending on how you use our services, we may collect:

• Personal details: Name, mobile/telephone number, email address, and service address.
• Appliance details: Appliance type (such as TV, refrigerator, or washing machine), model, or fault information.
• Service data: Booking details, selected services, booking history, and feedback.
• Communication logs: Information voluntarily provided through forms, calls, WhatsApp messages, call recordings, and invoice records.
• Payment-related information necessary to process a transaction.

02. How We Use Your Information

We may use your information to:

• Process service requests and bookings, and dispatch verified technicians to your location.
• Contact you regarding your appointment and send booking confirmations or follow-up alerts.
• Provide repair, maintenance services, quotations, and generate invoices.
• Process or confirm payments.
• Respond to enquiries, complaints, and provide customer support.
• Improve our service operations, website, safety standards, and customer experience.
• Prevent fraud, misuse, or unauthorized activity and comply with legal requirements.

03. Phone Calls & Communications

If you contact us by phone, WhatsApp, email, or other communication methods, we may retain relevant communication details for customer service, booking management, quality control, and dispute resolution, subject to applicable law.

04. Website & Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address, browser type, device information, and operating system.
• Pages visited, approximate usage information, and date and time of website access.

05. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, and support analytics. You may control or disable cookies through your browser settings, though some features may not function properly if certain cookies are disabled.

06. Sharing of Information

We never sell or rent your data. We only share necessary dispatch details (such as your name, phone number, and address) with the assigned technician or service personnel for service delivery. Other necessary sharing may include payment service providers, hosting providers, or professional authorities where legally required.

07. Data Security

All customer data is stored securely with access controls. We take reasonable technical and organizational measures—including industry-standard protections—to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no internet-based system can be guaranteed to be completely secure.

08. Data Retention

We retain personal information only for as long as reasonably necessary for providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

09. Customer Rights

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information held by us, or contact us regarding concerns about how your data is used.

10. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or your personal information, please reach out to Fixora Service using the contact details published on our website.

By using our website or submitting your information to us, you acknowledge that you have read and understood this Privacy Policy.